Mazda Philippines gave BT-50 pickup customers a Valentine’s Day gift by announcing the Proactive Special Service Campaign that will replace the rear backseat latch of Mazda BT-50 pickup model years 2012 to 2015 for free.
“As a demonstration of the brand’s commitment to its customers, Mazda Motor Corporation has been continuously monitoring the safety of its vehicles even years after they were sold,” says Ramil De Vera, General Manager for Customer Service and Aftersales of Mazda Philippines. “Being the exclusive distributors of Mazda vehicles in the country, Mazda Philippines, through our dealerships, has also been reaching out to the owners of the vehicles included in this Proactive Special Service Campaign so that we may assist in ensuring the safe and worry-free use of their Mazda BT-50.”
There was an abnormal noise observed from the backseat of certain units released from the said year models and it could result in the backseat falling down when there is hard braking. Aside from this, the clearance between the child-restraint and backseat will also become too narrow when a rear-facing child seat is installed. Mazda says that this campaign was first initiated by Mazda Motor Corporation in Japan back in 2017 to address the malfunctioning of the lock mechanism which holds the previous generation BT-50’s backseat in an upright and locked position.
Mazda PH says that only specific Mazda BT-50 pickups with the Vehicle Identification Number (VIN) range from MM7UP*****W118317 to 462951 and built from May 2012 to June 2015 from the Mazda AAT manufacturing plant in Thailand, are included in this campaign. Therefore, owners of previous generation BT-50s within this VIN range and model years are requested to confirm contact their dealers to see whether their vehicle is included in the campaign. Owners of covered units may book an appointment with their preferred dealer via- bit.ly/mazdaspecialservicecampaign.
Alternatively, they can also directly contact any of the 15 authorized Mazda dealerships to check the inclusion of their BT-50’s VIN and to set an appointment with them for the service. The part replacement is free of charge, and it will take less than two hours to perform. This effort is part of Mazda Philippines’ commitment to customer satisfaction and safety, that is why it was ranked number one in the J.D. Power 2019 Philippines Customer Service Index (CSI) StudySM
